Privacy Policy

This privacy policy sets out how The Park, VAT number MT26118132, (“The Park”, “we” or “us”) uses and protects any information that you give The Park when you use this website. The Park is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. The Park is the data controller of any processing of your personal data, unless otherwise stated in this privacy policy.

WHAT WE COLLECT

We may collect personal data when you (i) book the venue and (ii) request customer support. Such personal data will include your name, surname, e-mail address, mobile number, behaviour on the website and other information that you voluntarily provide us. Below you can read more on the purpose and legal ground for our processing of the personal data we collect.

PURPOSE, LEGAL GROUND AND STORAGE PERIODS

Bookings

Purpose of processing: When you book the venue, we will process your personal data to fulfil our contractual obligations towards you regarding your booking.

Categories of personal data: Identity (first name and second name), mobile number, e-mail address, and booking information.

Legal ground for processing: The processing is necessary for our performance of the booking contract with you.

Storage period: We store and process the personal data for the period necessary for us to be able to fulfil our contractual obligations, unless applicable laws or regulations obliges us to continue the processing, for example, applicable tax and accounting legislation and for consumer protection purposes.

Customer support

Purpose of processing: When you request support through our support channels (e-mail, chat or telephone), we will process your personal data to be able to assist you with the relevant matter.

Categories of personal data: We only use such personal information as we need to be able to provide the service to you securely and efficiently. We use the personal information you provide when you contact us, such as name, contact information, and other necessary information. In order to resolve your case, we may also need to access and use booking information.

Legal ground for processing: If we provide customer support based on a booking, we consider the processing of your personal data to be necessary for the performance of the purchase contract to which you are party. In other cases, the processing of your personal data is based on our legitimate interest to provide you with the best customer service possible.

Storage period: We store and process your personal data for the period necessary for us to resolve your support matter. We may continue to store and use your data if we have any outstanding commitments to you, or if we are prevented from deleting them for other reasons.

SHARING OF YOUR PERSONAL DATA AND INTERNATIONAL TRANSFERS

To fulfil the purposes described above, we may need to share personal data with our group companies and/or our suppliers when they perform services on our behalf, mainly to provide and maintain IT systems. Any transfer of data outside the EU/EEA is made in line with data protection laws. Our international transfers of personal data (including transfers to our group companies and suppliers outside the EU/EEA) are based on the EU Commission’s standard contractual clauses.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

YOUR RIGHTS

You are entitled to the following rights under applicable data protections laws:

The right to access: You are entitled to receive certain information on our processing of your personal data. Such information is provided in this information document. Further, you have the right to receive a copy of the personal data we process relating to you. Upon request, we will provide a copy of your personal data in a commonly used electronic form.

The right to rectification: You are entitled to obtain rectification of inaccurate personal data and to have incomplete personal data completed.

The right to erasure (“right to be forgotten”): You may under certain circumstances request us to delete your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.

The right to restriction of processing: You may under certain circumstances request from us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.

The right to data portability: You are entitled to receive your personal data (or have your personal data directly transmitted to another data controller) in a structured, commonly used and machine-readable format.

The right to object: You are entitled to object to certain processing activities conducted by the us in relation to your personal data, such as our processing of your personal data based on our legitimate interest. The right to object also applies to processing of your personal data for direct marketing purposes.

If you have questions concerning our processing of your personal data, or want to invoke your rights, contact us at info@thepark.com.mt. You also have the right to lodge a complaint with IDPC, the supervisory authority in Malta.

CHANGES TO THIS PRIVACY POLICY

If we change how we handle your personal data or how we use cookies, we will promptly update this privacy policy and publish it on this website.

Last updated: 2022-05-03

The Park